ST
Serge T

1 reviews | Active since Oct 2013

13 Apr 2016, 07:49

YOU PEOPLE ARE ACTING JUST LIKE *****S DO

good day<br> I bought a Vodacom Tablet with sport scene/ Foschini Group early in December 2015. Just after 3 to 4 month of using it, the phone stopped working and wouldn't start. I took it to Sport Scene N1 City for repair as i was under warranty. On my receipt it is marked phone appearances \fair\". The shop steward checked the phone and saw nothing. Few days later, i was called by a lady to tell me that the phone was already opened and thus the warranty was void.<br> This is an insult. When i dropped the phone the steward checked and i was not told of that. Just to be insulted few days later. <br> When it is about taking my money you are quick to do so, but when it comes to service, you never deliver. You are just acting like ******. looking for the smallest reason possible not to fulfill your duty. I never tried to open that phone .. NEVER EVER. This is a lie and you know i cant do nothing and you taking advantage of that.<br> and since then i don't even know where is my tablet, no body is calling me and no one is telling me nothing. You are a bunch of *****.<br> I wish i could cancel my subscription with ******* like you"

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Replies (1)
Foschini
Foschini's reply13 Apr 2016, 09:11
Official
Hello crg27,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.