CM
Claudia M

1 reviews | Active since Apr 2015

13 Jan 2018, 19:00

You are not doing customers a favour!

My husband and I app**** for a clothing account at donna in Westgate on 20th December 2017 with Nomsa and left all documetation with her.we recieved smses saying wr should email proof of income and we went to the shop told her,shetold us that she did send it.2 days laterwe recieved thevery same sms.i then called her and she told me to be patient or she will CALL HEAD OFFICE TO CANCEL THE APPLICATION BECAUSE IM STARTING TO BE A NUISANCE TO HER.So from the 20th December 2017 to 13 January 2018 we are still waiting for account approval?????

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Replies (1)
Foschini
Foschini's reply14 Jan 2018, 12:37
Official

Hi claudiakgotatsom

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Donna team