lE
layeeka E

1 reviews | Active since Nov 2015

19 Jul 2017, 09:56

YOU ARE LOSING CUSTOMERS

<p>Loyal client for 26 years. Canal Walk never has staff on till point to service paying customers.If you only job is to sell why are your staff not at the tills. I have worked in Canal Walk for 8 years and it has never been good service.Donna Claire staff are exceptional and helpful. Maybe the Donna Claire staff can train the Foschini staff on how to treat clients.I spend a small fortune at your company across the Total Sport,SPortscene,Marhams,Soda Block,Americal Swiss,Sterns,Hi Cell Store, Exact. Fashion Express, Due South. You can check my rewards card 990 ********** 8 233</p>

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Replies (3)
Foschini
Foschini's reply19 Jul 2017, 11:32
Official

Good day,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will contact you directly.

Thanks,
The Foschini team

lE
layeeka E's update31 Aug 2017, 06:50
Reviewer Update
No one has contacted me since this incident. I guess just some more bad service from your company.
Foschini
Foschini's reply31 Aug 2017, 08:39
Official

Good day,

We will glady follow up on your query and ensure that someone gets in contact with you.

The Foschini Group