Wrong payment allocation & no clear responce

I was under debt review for quite some time. I cancelled debt review in July. I have been making regular payments on this account even when it was under debt review i paid extra. After cancelling the debt review i wanted to settle my account and unblock the card so that it can be active again. I made an eft payment of R400 on the 25th of August, R490 and R500 on the 27th of August. On the foschini website it appears as if I paid R170 instead of R490. When I call the call center I get a different responce everytime. I was sent to consumer friend which is handling my account but that has not helped me with anything. All I need is for the correct payments to be allocated to my account and my account to be active once again. I do not understand why the payment is not reflecting as made