1 reviews | Active since Sept 2013
wrong make up colour - due to the manufacture producing different colour on same shade name
<p>on the 25th of November 2016 I went to foschini at westgate mall where I usually buy my black opel make up, I use a beautiful bronze sticker, which is not oil free, it has the SPF 15. which is suitable for ppl with dry skin, since I have the oily skin and its now summer <br />I advised the sales consultant that, I would like to change to the make up that is oil free and will help balance my oily skin, she then recommended a black opel even true foundation, she tested it on one side of my face and gave me the same shade as the one I use on the sticker which is a beautiful bronze, with the mirrows and lights in the shop its sometimes hard to see if the make up does suit your skin colour, when I got home I realised that the even true beautiful bronze make us is darker than the beautiful bronze sticker, I then requested my daughter to go and exchange it and take the sticker in the same shade, the make up was sealed not opened, at foschini they refused to exchange it, i bought it for R283 cash, I ended up opening it and using once, its not my colour it makes me look darker than my skin tone, I am not happy with the fact that black opel colour shades of the same kind are different in a foundation and sticker, I am now stuck with a make up that I will not wear and do not have money to purchase the sticker.</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good Day
With regards to the complaint that I have logged, the store manager from Foshcini Mr Mohlatsi, did contact me and ackowledged the receipt of my complaint, he went and investigated with his staff to check if he can find the name of the sales consultant, that was found by my daughter, when I sent her to exchange the product. he could not find her, he was willing to assist with either by reimbursment or exchange.
I went to the store, with my daughter, when we got to the shop, she advised that, she went to a different Foschini not the one at Westgate mall. I immediatley apologised to the store manager Mr Mohlatsi. He still assisted. I went to the sales consultant that initialy assisted me, she gladly assisted
I would like to compliement the store Manager Mr Motlatsi and the black opel consultant Nthabiseng, for a great customer service rendered, I will glady go and visit the store again.
Good Day
With regards to the complaint that I have logged, the store manager from Foshcini Mr Mohlatsi, did contact me and ackowledged the receipt of my complaint, he went and investigated with his staff to check if he can find the name of the sales consultant, that was found by my daughter, when I sent her to exchange the product. he could not find her, he was willing to assist with either by reimbursment or exchange.
I went to the store, with my daughter, when we got to the shop, she advised that, she went to a different Foschini not the one at Westgate mall. I immediatley apologised to the store manager Mr Mohlatsi. He still assisted. I went to the sales consultant that initialy assisted me, she gladly assisted
I would like to compliement the store Manager Mr Motlatsi and the black opel consultant Nthabiseng, for a great customer service rendered, I will glady go and visit the store again.
Good day,
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.
TFG
Good day,
Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.
TFG