Wrong Info sent to ITC from Foschini

I am appalled at Foschini. I was under debt review and I paid my account in full (through Consumer Friend), last year September. I did receive a paid up letter from CF. In November 2015 I did a credit check on my profile, all looked good. My husband and I are in the process of buying a house. When applying for a loan it came under my attention that Foschini sent in the wrong information to the ITC, stating that my account is in arrears. This is reflecting poorly on my credit rating. I have contacted Foschini, and after 2 emails, finally they sent the info to the ITC to have it rectified. But the turnaround time at the ITC is up to 21 working days. Now I will lose the house we were supposed to buy. I blame Foschini for this mistake. If they have done their work this would never have happened. I need a paid up letter from FOSCHINI, the banks will only consider a loan if I can get a letter from Foschini itself, not from Consumer Friend. Foschini told me that they will not send me paid up letter because I did receive one from Consumer Friend. I will only remove this complaint when Foschini sends me a paid up letter by no later than Friday 26 February 2016.