Wrong Goods supp****! No feedback!

I purchased a Samsung Galaxy Tab 3 with Power Bank for R3800 which included both front and back cameras. I received a Samsung Galaxy tab Lite on 5 April 2015 which only had the back camera. On the same day I called into the call centre and spoke to Cara Styles of TFG. She toke all the details and promised to escalate the matter. On 9 April the same person called and requested other details including the IMEI of the TAB. Which was emailed to her and which I have record of on email. On 16 April I received an email from Cara Styles stating that the matter has been escalated and she is working on the best possible way forward. On 17 April 2015 I received a call from Cara Styles stating that a courier will be sent in the following week in order to initiate a swap which would have seen me receive the Samsung Galaxy Tab 3 I originally purchased online. This was the very last I have ever heard from Cara Styles ever again.<br> I have sent her 3 emails on the 16 , 23 and 28 April 2015 and never receive any feedback till today. Went to foshini but was advised to go to a Hi Store. This is despicable service. I want what I paid for. This is basically a ****! I paid 4K for a R2500 TABLET.