Wow..I ordered items from bash and went to Foschini Limpopo mallto collect on b3half of my sister who's at hospital

Wow..I ordered items from bash and went to Foschini Limpopo mallto collect on b3half of my sister who's at hospital . So like the email is saying if u send someone you can give the someone the code to collect on your behalf.. And mind you we have been coming here ..since Monday...on Monday they said the order is not yet here..whereas we r receiving emails saying we should collect before 05th November..today they changed the story they are saying the person who ordered should come and collect...!! Howww !! I explain to her that the emails says u can send someone..then she disagreed. Collection code is 150791