AM
AMANDA M
1 reviews | Active since Nov 2020
29 Jan 2022, 17:11
Worst service !!!!!! Foschini Carnival Mall
I was so irritated wanted to even close my account. I needed a replacement card after losing my wallet. I have an original temp ID and the ladies said they couldn't assist me as I don't have my original ID. Went to another clothing store that approved me for an account and got a card from them but funny thing is where I have had my account for years I couldn't get a replacement. The staff was also very dismissive and that's what made me more angry. Monday morning I am closing the TFG account and will go where I am appreciated.
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Foschini's replyOfficial
31 Jan 2022, 12:38Dear Amanda,
Thank you for taking the time to bring this to our attention.
We are sorry to hear that you had a negative experience at our store. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously. Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention.
We are sorry to hear that you had a negative experience at our store. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously. Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Foschini's reply31 Jan 2022, 12:38
Official
Dear Amanda,
Thank you for taking the time to bring this to our attention.
We are sorry to hear that you had a negative experience at our store. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously. Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team
Thank you for taking the time to bring this to our attention.
We are sorry to hear that you had a negative experience at our store. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously. Please be assured that we have brought this to the attention of our team, and a consultant will be in touch with you shortly to have the matter resolved.
Kind regards,
The Foschini Team