Worst service ever

Good day

Earlier today we visited the Foschini store in Waterfall Mall, Rustenburg, and it has been the worst visit we have ever had.

1. There was no assistant at the fitting rooms and we had to let ourselves in, after an assistant on the floor rudely pointed to "just go ahead" 2. This same assistant and 2 others were found having their own little tea party 5 minutes later, not paying any attention to any of the customers in store, despite several of us trying to get their attention or help. 3. Sadly, we had no option but to purchase from this store, so we stood in line to pay. The tea party is still going on, and out of the 4 or 5 till points open, only one was operating. The cashier seemed to be the only one doing her work today. When people in the reasonably long queue asked the tea party attendants for assistance at the till point, one of them very rudely again just pointed and said that "She will help you", meaning the only person in the store actually doing anything. 4. I enquired about where the manager is and was informed that she is on lunch. She has been "on lunch" for the past 2.5 hours. I know this because I asked where she was the first time we were in the store earlier the morning. 5. The store was an absolute mess with boxes standing around, merchandise all over the place, including on the floor, and no one seemed to care. 6. When we finally reached the till point, we were instructed to pay R50 to "reactivate" the credit available on the account, despite paying MORE than the required amount every month, even during lock down period despite having our own difficulties.

But considering all the points above, TFG probably needs every R50 they can squeeze out because I imagine your business isn't doing well with service like this. You can expect us to close both our TFG accounts and say good bye to the last R500 we were willing to spend in your dirty, chaotic, rude stores.

Sincerely, Tiaan