Worst service ever!!!!!!!

So I made a payment R1135 online on TFG and when I went to check my account the payment has not been allocated. I have contacted them and they advise me the payment is a missing EFT. I sent proof of my payment made 25.01.2020 I have even called more then 5 times and kept being put on hold!!!!!! No one is even getting back to me!!!! Worst service ever!!!!! Can someone get back to me