MA
Marc A
1 reviews | Active since May 2015
12 May 2015, 13:29
Worst Service Ever
I am looking for a specific shoe from A total sports store.<br> My first call was at 13:00HRS to ***, option 4 - speak to a consultant, option 3 - other queries.<br> I explained my issue to them, they referred me to online shopping.<br> Online shopping says they cant help me, they give me 2 numbers - *** & ***<br> neither of these numbers work<br> So i phone ***again, and have to start the process again.<br> I have been calling trying to get help for over an hour from 12:00 - 13:15<br> nobody can help me. I have had the phone hung up on me more than 3 times, <br> This is the worst 3rd world service i have ever received in my entire life and TFG should be utterly ashamed of such terrible service. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
20 May 2015, 13:56Hello MarcAttenborough,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Sports Division Ops Department and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Sports Division Ops Department and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply20 May 2015, 13:56
Official
Hello MarcAttenborough,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Sports Division Ops Department and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Sports Division Ops Department and they will contact you directly.
Your patience and understanding is appreciated.