WORST ONLINE SERVICE EVER

Foschini is by far the worst when it comes to online shopping, i have never seen such. The issues i have experienced as a first time customer are below :

1. I failed multiple times to create an account online it keeps giving an error message however i ended up just ordering regardless, this was 29 October 2020 2. The only communication you get is when they take your money , throughout the whole process of your order no communication at all. 3. I ended up calling the customer care line to follow-up as i had no idea why an order can take so long from courier company and my choice of delivery was Eastgate store. 5. On this call, I was informed my order was delivered at Eastgate store and i can go and collect, fine i went even if there was no proper communication.. 6. I get to the Eastgate foschini and the shock of my life my order is wrong there is some clothes in my packet yet my order was just 2 bags. 7. I sit and wait for assistance which took over an hour just to get someone to assist me and after sitting for so long i was told by a lady named Zodwa that she's about to knock off, Friday she is off so only on Saturday she will follow up with the matter. 8. Friday i called the customer care line again maybe they could assist and the guy told me point blank my order was from Foschini mall of Africa and God knows why and how they would pack clothing yet my order was just 2 bags. He also had no idea how to track my order and said he would call foschini Eastgate for the details of the wrong order that way maybe they can track down and he was going to call me back but i have not received any call. 9. Zodwa then called on Saturday, you would think there is a solution kanty ke mathata feela. Zodwa tells me the best solution is the courier company collects the wrong order and iam refunded my money back, if i still want the bags i should place a new order. 10. I can't begin to explain the level of disappointment with how foschini operates, so much trouble for 2 bags only. Did i mention before ordering i had went to look for the bags in the shop and there was no stock thus ordering online?. Why can't they track the whereabouts of their own stuff. 11. The last nightmare is i got a new bank card this November as the old one is expiring end of November, i called to ask how this affect my refund they said they will refund to the old car then i have to go and ask my bank to put in the right account.

YOUR GUYS HAVE THE WORST SERVICE EVER......