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Onalenna L

1 reviews | Active since Apr 2015

05 Aug 2020, 12:30

Worst online experience ever

It is so disappointing to go online, excited to purchase something, pay for it and only be told days later that it is being cancelled due to no stock, like really now. How do you advertise something that is not available. It is totally wrong. I have always being an online buyer and have never experienced something like this with other shops. Foschini i am really disappointed didn't expect this from you guys.

Clearly your Stock update is not real time, come on. You need to fix this and reduce getting unhappy customers. Had the system being real time i would have chosen other items and not get 3 of my items cancelled due to no stock. My other item is still on processing since i ordered it on the 28 July 2020 and probably it is also going to come back as cancelled. The other item which i ordered on the 31 July 2020 was also cancelled but now if you go online you will still see it as available. I can imagine how many people are going to be disappointed.

Its disappointing how you handle your online shopping. for sale items you can make something like a voucher for us to choose from things that were also available from the sale items that is the only way one can enjoy the sale. if you just going t refund which means the sale was after all a lie because one did not receive the items advertised.

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