1 reviews | Active since Apr 2021
Worst Delivery service
I bought several things from their Foschini group. My order was supposed to be delivered today. The courier person calls me at 16:48, after picking up his phone cuts. My location is on my profile and you can easily find it using google maps. I call back to confirm if it was the delivery person since I couldn't hear him. He complains that I am supposed to wait for him and not return a call(at this point I don't even know who had called me and was returning his call out of courtesy).He says "because you called me, you will get your order another day I'm leaving. He thereafter left with my delivery. This is after they put incorrect details on my profile. I am appalled with the delivery services used by Foschini and would not recommend EVER EVER buying from foschini or their group ever.
We are incredibly concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the manner in which you were treated. This is not the level of service we strive to provide our customers and we can assure you that we will be urgently escalating the matter.
We have brought it to the attention of our team, and a consultant will be following up with you directly to reiterate our apologies and share the escalation steps.
Kind regards,
The Foschini Team
We are incredibly concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the manner in which you were treated. This is not the level of service we strive to provide our customers and we can assure you that we will be urgently escalating the matter.
We have brought it to the attention of our team, and a consultant will be following up with you directly to reiterate our apologies and share the escalation steps.
Kind regards,
The Foschini Team