1 reviews | Active since May 2017
Worst customer service experienced
<p>I was shopping for shoes on Saturday 20 May 2017 at the Foschini at Mall of Carnival. I had always considered Foschini to have the best shoes compared to other department stores and was excited to get a new pair, my exitement soon disappeared.</p> <p> </p> <p>I saw a shoe I liked and went up to a lady working at the shoes section wearing black. I greated her and asked if they had size 4. She said can't I see she's busy and refused to help me. I had to go look for another lady to help which she did. I was left with such distaste that I just bought any random shoes and left. I will never set foot at the Foschini at Mall at Carnival.</p> <p> </p> <p>I went to Foschini at Springs mall the same day to return those shoes and a friendly gentle man assisted me at the shoe department to get the right pair. I don't think I will have a high regard for Foschini anymore. I can't be given such rude service and have to spend my money again for Foschini group not to train their staff on customer services.</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
