KM
Khensani M

1 reviews | Active since Oct 2015

03 Oct 2015, 19:38

WORST CUSTOMER SERVICE!!!!!

For a very long time I have heard of the shocking customer service at Foshini centurion mall, as a result when I experienced poor customer service from that store I considered it the norm. However the service I received today was the straw that broke the camels back. From the shoes, clothing and especially the frangrance department every employee I encountered had acted as if they were doing me a favour or treated me as if I was someone unlearned and was bothering them.My treatment today has made me understand why people I know would by-pass centurion mall and drive all the way to Menlyn park Foshini and from now on I will be doing the same.For those responsible for Foshini centurion mall no amount of renovation could remove the stink of poor attitude and unwillingness to help customers.If I were a consumer considering to open an account at Foshini I would recommend to steer clear of Foshini centurion mall because they will make think otherwise .

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Replies (1)
Foschini
Foschini's reply04 Oct 2015, 10:11
Official
Hello Khenny.C,

Hi, Khensani

We're so sorry to hear you had a bad experience in our store! This definitely isn't what Foschini wants to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you asap.

Thanks,
The Foschini team

Best regards,