Worst Customer Service

I'm highly disgusted by Foschini store at Highveld Mall Witbank and their ill treatment, I went there desperately looking for shoes and asked the "floor" assistors to help find at another branch since it was finished in theirs, she said to me they couldn't help because they had no code, I took the initiative to look for the shoe and code online went back to the store to see if I could get help they turned me away telling me that they know that the nearest branch (Downtown) doesn't t have the shoe, they didn't even bother making a call to even describe the shoe I got turned away bluntly cause the other one was in a hurry for lunch!! To my surprise I asked a friend to go look for the shoe at the other branch and they actually had the shoe, is this the type of treatment you give your customers?? Not even bothering going the extra mile to atleast try meet the customers needs even if the product is unavailable try have the customer get satisfied!! I'm very very disappointed I expected alot from this retail especially since I'm a regular client!!