Worst Customer Service

So it has been almost 2 weeks now for me trying to get a replacement card for my account, about a month ago I had my wallet ****** and I blocked my card. For about 2 weeks now I have been in and out of stores trying to get my card replaced, last week friday was the worst, I went to Canal Walk Total sports then spoke to a very nice store consultant call Lee-Anne, she called the customer services. To make a long story short she spent about 30min on the phone explaining the same thing over and over and being transferred to various departments without even properly listening to her story, eventually they transferred her to forensics and they asked to speak to me for about a 3rd time now. I spoke to a lady (cannot recall her name) who asked me a million credit bureau questions, she eventually told me that she has unlocked the account and will be transferring me to customer services to link my card. She then dropped the call and when we called back she did not unlock my account at all and the customer services representative did not want to listen to the proper story they just transfer you around, so after being transferred about 5 times without even being given a reason we finally got through to another representative who advised that forensics has now gone home and I cannot be helped. This is exactly after me being 2 hours in a store, I would not recommend Foschini/Totalsports accounts to anybody specially after this experience I am disgusted at their customer service they should not employ lazy people. I cannot wait till I finish my account!