YM
Yolanda M

1 reviews | Active since Dec 2017

18 Dec 2017, 17:13

Worse service ever

I went to Cresta foshini on Saturday 16 December and had the best service ever, Sunday I went to Foshini Clearwater mall and had the worst service ever, they advertised top/vests, R99 each or R150 for 2, I decided to take 6 and 2 arm bands for R99, the person who helped me made me wait for over 15 min, Heaven knows what she is doing, I asked if everything is fine she says ja she is trying to get that price of R99, as I gave my card to pay , my stuff should be R150 x3 + R99, R549, the slip comes and she charged me R 849, I asked her for what she says the tops are R125 each, I said no its R150 for 2 she says no its not(calling me a ****) , she goes and check and says oh yes it is, but it does not say that on the system, sum guy comes and says its fine will give u a discount and charges me R90 each, I said no its R150 for 2, they both said the system does not say that, that is called false advertising, I eventually said give my money back, without thinking twice they gave my money back and I left after almost 30 minutes,, do u call that customer service ? worse service ever, stop advertising things and pay diff price when u get there, I will never buy there again, and im telling everybody what terrible service I got

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Replies (1)
Foschini
Foschini's reply20 Dec 2017, 09:37
Official

Good Day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG