Worse service and Lies from TFG

My name is steven, I bought a cell phone using TFG clothing account and i was told about Foschini insurance which i agreed to it, ive been paying since 2019 to date but now i got ****** my phone while i was working as a Bolt driver, i went to the store and submit a claim but till today no one calls me and when i call to follow-up they told me that they never received a claim, when i call the store in Midrand Boulders mall they tell me that their job is done properly and there is nothing else they can do, I'm so disappointed and angry at the same time because i paid insurance for over 2 years without a claim but today they treat me like ****. i spoke with Thapelo Tepe from Midrand and i also spoke with Themba from insurance site and he told me there is nothing he can do i must take it up with the store,