worse service

I am very disappointed by Tfg service.i have emailed them so many times now about changing of Residential address because i need their updated statement for something else,even went to one of their stores so that they can change it for me on their system even now im still waiting they dont even bother answering my emails. last week went to Markham hoping will get updated statement worse everything was not updated even latest balance.I dont know why we bother writing our reviews here because they dont even respond.