worse insurance service

<p>Good day,</p> <p> </p> <p>A few months ago I claimed for my ****** tab. I was requested to bring a copy of the affidavit after I submitted the requested documnets for the claim at Foschini where I signed my insurance.At this time I asked them why they only requested the case number why they did not notify me that I need to bring the afidavit because the inspector works Monday-Friday till about 3:30 and I start 7:30 and need to wait for my husband and leave work about 6pm daily . I had to take time from work to get the afidavit and I submitted the document. The lady at Foschini notified me it was sent. During the course of the week I called to ask how far my claim was and the call centre advised that I speak to Finrite. I then could not make contact with them and decided to call N1 City Foschini. Charné could not get the document and called Jamie who confirmed that it was sent. They then tried making contact with Finrite who only then confirmed that it was not processed because they could not see the stamp and the store , the ladies in the store said when they scan it they could not see it on the scanned copy.</p> <p>What frustrates me mot is that no one had the decency to contact me to notify me of the problem until I made a few calls to Foschini.After putting me though all this trouble I asked can they not at least make a bit of effort sending the document to Finrite and they said that is not possible.</p> <p> </p> <p>Question is , why is the service so bad but when you pay they dont have a problem. I unformtuantely leave work very late and I've done what I was requested. The inspector does not work weekdends and no one notified me about the status of the matter and I was getting impatient and called only because it took so long now it seems like I was the issue.</p> <p> </p> <p>Can you please assist.</p> <p> </p> <p>Regards</p> <p>Anthula Jacobs</p> <p> ********** </p>