Wire issues

Donna Claire I did an exchange on the 25th October at Parow Sanlam centre for a bra after a 1 hour or more trying to receive a transaction number from the IT department to retrieve it from my cash card. The customer service was horrible.

I hello petered Donna Claire and in this time the bra that got on the 25th October wire was coming out. I heard nothing from my previous complaint. I took the bra back to Zevenwacht mall yesterday where the store manager said I shouldn't take the same bra or I can get discount on a bra that's wire was coming out. Really now??? I had that bra less than a month and the wire is coming out. I then got told she must call Parow centre to confirm I did the exchange there even thou I had the exchange slip picture on my phone. Then she tells me she doesnt have my size only Tygervalley does she then calls Tygervalley and does not explain the situation to them this left me having to explain the situation when I got to Tygervalley again. I then drove from Kuilsriver to Tygervalley to get the bra and the store was very understanding and understood the frustration the person that assisted me was so quick and efficient. They returned the bra and gave me a new one and said in future is I have any problems I must come back. I was told by Kuilsriver I cannot come back if I exchange the bra again like really if it's a quality issue how can I not come back? This caused so much inconvenience towards me and the issue was resolved yes but left me in unhappy, inconvenienced by driving out so much petrol, time wasted, having to explain my story so much times, *********** staff except Tygervalley. I want the area manager to contact me and I want some sort of reimbur*****t and for the *********** stores to managers to be disciplined and given customer service training.