What is wrong with F...

What is wrong with Foshini TFG...please can someone tell me why does foshini repeatedly call their customers from various numbers to make payment arrangements 20 calls to make 1 payment arrangement just so that they can ****** R20 for the calls..after the payment arragement is made they do not load it onto the system giving another agent the opprotunity to call at a cost of another R20...this is not right i just spoke to Alvina now😂she says the previous agent who called me didnt make a note of my payment arrangement hence she is now calling me😡