VN
Veronica N
1 reviews | Active since Aug 2013
14 Jul 2015, 15:32
What did Foschini do with my cellphone
30 April i bough a Sumsung galaxy grand neo from foschini balfour .The following was written as part of the package <br> Samsung Screen Damage Each Device is allowed 2 incidents per 24-month period:<br> 1 Screen repair and 1 liquid damage repair OR<br> 2 Screen repairs OR<br> 2 Liquid damage repairs<br> Now 3 days later screen of my phone cracks I booked it in for repairs same store imagine a brand new phone UP UNTILL TODAY I DONT HAVE MY PHONE BACK 3-4 MONTHS BEAR IN MIND IM STILL PAYING FOR THE PHONE FOSCHINI AND VODACOM ARE DAY LIGHT ******S... i want my phone
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Foschini's replyOfficial
14 Jul 2015, 15:58Hello VeronicaAim,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Foschini's reply14 Jul 2015, 15:58
Official
Hello VeronicaAim,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.