AL
Adele L

1 reviews | Active since Nov 2013

09 Nov 2015, 07:52

What a lie !!

My husband bought me a wedding ring from Foshini , 3 months later it broke , took it back , I was promised a NEW wedding ring same as mine coming from Springs branch , I got my ring back a week later on Friday 5th November , what a waste of my time and money !! I want<br> my money back or a brand NEW ring as promised , when<br> me and my husband went to go fetch my so called Promise new wedding ring , Guess what the one part was just fixed and the other part has a chip out of it , we asked what now ? Why it is like this , there was no explanation , so now the second time I get another second hand ring , I am disgusted , Like I said I want my money back so I can go else where , so I can buy a NEW ring , I want to put this in the news paper so people know NOT to buy from Foshini .. I just dont get proper Answers to why and What , and the false Promises ? I hope I get the proper respons the second time .. If you take something back you dont get orher peoples second hand goods , you get a new thing or your money back , rather looks like Foshini wants to cover their asses !!

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Replies (1)
Foschini
Foschini's reply09 Nov 2015, 09:37
Official
Hello ***cBoude,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Foschini Team

Best regards,