Week and nothing

Last week Monday a cellphone claim was made by my lady at Markham Standerton, 2 days later I called finrite to find out if they had received the paperwork, only to find that they hadn't, I then called Markham Standerton to verify this, and I was informed that they had forgotten the policy number on the claim. On Thursday I called Finrite again, they confirm receipt of paperwork but could not process the claim as they are awaiting the recording for when I started my policy from Head office. I did the liberty of calling the Head office, and credit should be given to Pam, who tried by all means to help me.<br> <br> Today, a week later, I called Finrite @13:00 and they still awaiting feedback from Foschini Head office, is it really so hard to get a recording. All policies have a start date and time, you guys even fail to check that?? Like really? In the meantime, we are still phoneless, why is it such a hassle when claims should be processed, why is it never a hassle to take money from my account?<br> <br> Mfanafuthi from Finrite sent me an email Friday telling me ill receive feedback by today, I didn't know that by \by"he meant I should wait for the end of the day. <br> <br> You guys are really bad"""