Waste of my money and time

I got a pre approved letter from Foschini. As it was stated on the letter to take the filled form to the store I then went. When I got there I waited in a very long queue to be told there are no cards in that particular branch and I must check other branches. I asked them to phone and check for me, the lady said there was no way she could do that. I then went to another branch and they told me the same story. I requested the same thing for them to check for me which store has cards she gave me attitude but eventually agreed. She called Maponya and they did have. I then went to Maponya the following day. I got there and everything was done until the card had to be linked . I was told to return the following day. How is it my problem that Foschini has failed to provide the stores with the cards?