Was severely mislead & misinformed when I took out device insurance for my new phone.

To whom it may concern.

I bought a cellphone from Foschini in May 2021. I paid R3500 I took out device insurance for peace of mine should I drop, or lose my phone. I was explicitly told by the sales reps that, screen damage such as cracks will be covered, which is why I took insurance in the first place. About 2 weeks ago, in which my phone fell, and ended up with cracked glass. I inquired at the Foschini in which I bought the phone about insurance, only to be told that screen damage isn't covered. I am furious as firstly I was told that it would, and secondly I have been paying insurance without fail since I bought the phone, and when I actually have I need for it, I am told sorry I am not covered.

I am not happy!

Kind Regards

Paul Barnett ***