Voucher restricted - Not sorted after a month

Good day,<br> <br> American Swiss and myself phoned Fochini Customer Service with the Gift Voucher restricted issue on 28-30 Jan 2015 - nothing got sorted out.<br> <br> I logged my first Hello Peter complaint on 18 Feb.<br> <br> Nicole Orkin responded with:<br> We understand the urgency of the matter so will have one of our Customer Service Representatives contact you soonest to advise on a resolution - NOBODY phoned.<br> <br> I logged my second Hello Peteer complaint on 23 Feb.<br> <br> Nicole Orkine responded with:<br> We apologize for the delay in contact and would like to advise you that someone will be in contact with you as soon as they can to provide assistance - NOBODY provided assistance yet.<br> <br> This is my third report - waiting patiently on your next response Nicole.<br> <br> This was a gift that got taken away from me, with no correction from Fochini, even after a month, I think it is safe to start calling this *****ing or *****.<br> <br> Marelize<br> <br> <br>