JM
Judith M

1 reviews | Active since Mar 2011

13 Aug 2018, 14:00

Voucher could not be redeemed

I'm here at total sport I am actually a foschini new customers. I have voucher which they told me that I can use at any TFG shop. But apparently they can assist with this voucher. Now I have to do up and downs going to foschini and totalsports trying to explain to Everyone even the floor manager could not assist. Now I had to buy what I had to buy without the R250 discount that I deserved.

0
Replies (3)
Foschini
Foschini's reply13 Aug 2018, 14:06
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,

JM
Judith M's update16 Aug 2018, 18:42
Reviewer Update
No one has contacted me since. I am running out of patience
JM
Judith M's update05 Sept 2018, 14:35
Reviewer Update
Whats really going on here. No one has ever came back to me with a respond.