Volpes (a Foshini Group brand) misses the mark

We ordered a large order from Volpes end-November 2022. We have been trying to figure out why the order has not been delivered, with the status only showing 'packed'. When I got through to the call centre at Volpes, they indicated I must follow up with the logistics company (who does not answer their phone), as they had a strike. I called Volpes back to convey the same, and am now waiting for a response and my order for 4 weeks now already. Surely Volpes must ensure their online orders are delivered, and not leave it up to customers to deal with the Logistics agents they use??