HB
Hlamalane B

1 reviews | Active since Mar 2009

29 Dec 2015, 09:55

Violation of personal information

Hi,<br> <br> I had a very odd phone call from Foshini. Considering that I am not even a customer of Foshini.<br> <br> 1. The lady did not introduce herself.<br> 2. She was calling looking for a family member. How did she get MY personal cell number?<br> 3. She said she tried calling on a number that I know for a fact has not worked in more than 2 months and that my family member was making funny noises on the phone. As a result an arrangement will not be made regarding payment because of this behaviour.<br> 4. All of that being said, she did not give me any contact information to forward to my relative in order to sort this out.<br> <br> Is this indicative of the way Foshini deals with customers and also what right did she have to use my personal information, when I have never given Foshini permission to contact me for any reason due to the manner in which I was treated when I still had an account as a student?<br> <br>

0
Replies (1)
Foschini
Foschini's reply29 Dec 2015, 11:25
Official
Hello lepresh,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Regards
Foschini Ops Team