victimization of agents

<p>agents who work at this call centre in parow centre, cape town are victimized by their superiors if they give positive input, or voice theior concerns. for the ake of his job i will not mention this agents name but his male night supervisor who name i will with hold for now using ************ and victimization to get his will done. he has the backing of one of te senior management personells who defends his actions because she trained him for the job. agents if they voice their concerns are subjected to abusive measures and they are scared to speak out because of fear to lose their jobs. </p> <p> </p> <p>this group prides itself in in being PRIDE2 but those values are not maintained at all as intennaly its a different story. they use power to frustrate agents till they resign( unwantingly) or intimidate them till they give up. l;ast year alone this supervisor got 4 agents fired, three resigns (forcefully, cause they couldnt take his abusive nature) and when the senior manager was informed, she defended and covered his tracks. its a shame that the foschini group is a respectible brand who name is being dragged to the mud by a pupils who dont have the best interest of the business at heart</p>