VERY VERY BAD DISGUSTING SERVICE

VERRY VERY DISGUSTING Service & UNPROFESSIONAL I had an account with Foschini for so long. This year I bought a cell phone cash for my daughter and was advise to take cellphone insurance and was told how much total to pay for the insurance monthly I have an account with them. 2 May 2020, even sign the application docs for the cellphone bought in 2 May 2020. In July was a break in & ******* at home case was reported to the Police Station, and we went to the branch to submit all required documents for the lost of the cellphone and we were told applications will be processed & call us, but Foschini didn't do so because of the very poor client service, unprofessional. Most of the time we clients go to do the follow up and we always told they going to call us. This week Tuesday we decided to pop in again because we were wondering why it's taking so long only to find out that the cellphone insurance application was not submitted to the insurance company and some information were false& incorrect the same lady who help us when we buying cellphone who was helping us this week and who did not submit the insurance documents this is so unprofessional this is a store fault they need to sort it among them selves because whT we need we claiming for the cellphone everything even Case Number was submitted. Were were not happy with the way they handled with this matter we even asked for the manager and spoke to Adrienne Pillay she admitted that there was a fault application was not submitted to the insurance company but she didn't help us. We really not satisfied with how Foschini work and handle store issue because this matter was their employee fault