Very very bad customer service from the foschini store in Sandton

I purchased a phone in February for my daughter, which i am very much regretful of right now. The phobe gave us network peoblems in march, i took it in and they said it will be booked for repairs. The repair took two weeks then when i went to get it, it still gave the same problem, which forced me to take it back again still in the same month. Now it's been over a month since the phone went for repairs, i have just given birth a week ago which means i am unable to go to the store so i have been sending someone to check on the phone but they keep saying it's not ready but tjey don't have any information from the technicians. No one has called me to update me on the phone, i have to keep calling the store and customer services hopong I'll get help but i have gotten nothing but disappointment and this is very frustrating.