Very unhelpful....

On the 1 November my Mom in Law went to Foschini Somerset West Mall to purchase a R1000 gift card. She was told they don't do gift cards anymore only e-gift cards. Once the purchase has been made you should revieve a sms with a e-card reference. The sms was never recieved.

I called Head Office last week and spoke to Nathan. He told me to go back to the store where we purchased the voucher. My Mom in Law went into the store today and from about 14h00 till about 16h30 she was there and they could not resolve the issue. Mandy Niehaus assisted my mom and was as helpful as she could be. She contacted head office to help resolve the issue and the sent her from pillar to post. The store manager was too busy to come and help. Frustrated and tired she left the store and came home.

When she got home, we contacted head office again, just to be told we need to go back to the store to get the issue resolved. My Mom-in-Law lives in Hanover Park... Somerset West Mall made the mistake and can't fix it.... Head Office can't fix it and they expect her to drive up and down. Only once I mentioned posting something on social media did the lady on the phone escalate the issue on the system.

This is unacceptable. Why can't anyone help fix the problem they created