Very Unhappy Customer

I ordered online on the 8th of Nov and they subsequently delivered to the wrong place on the 12th of Nov. I got an sms saying that my order was delivered. I went to the branch I thought the order was at only to find out it's not there. I called customer care, the agent tracked the order and saw that it was delivered to the wrong address. She then sent an email to the courier stating that it was delivered to the wrong address and they should deliver it to the correct one. This was on the 17th of Nov. I heard nothing from them and called again on the 19th of Nov. They sent a follow-up email to the courier telling me that the courier didn't respond to them yet. I asked if I can't contact the courier, they responded saying no. Again I heard nothing and called again today on the 24th of Nov and they still can't assist me. I ordered from them on the 8th of Nov and I still didn't receive my order and have no idea when I will receive it because nobody has answers. This is absolutely pathetic!!! I am so frustrated with them and will never buy online again!!!