1 reviews | Active since Feb 2022
VERY POOR CUSTOMER SERVICE!!
So, I bought a bag at one of your store. The bag SNAPPED so i take the bag back to the store, the VERY RUDE manager Des had no time for me and didn't even show any concern about my complaint. They ended up giving me a voucher for the bag BUT for the sale price. what I don't understand is that I bought the back FULL PRICE now why am i getting a voucher for the sale price. I took my complaint to care last week and spoke to Amber who said she is lodging my complaint and that ill get a call by Friday****h of FEB) no one ended up calling , So I called a again on Monday and was told I would receive a call after a day or two but, still no call . I HONESTLY have never experienced such POOR customer service its DISGUSTING!!
Thank you for taking the time to share your experience with us.
We would like to firstly extend our apologies that the quality of the bag purchased was not to the standard you have come to expect from Foschini. We are also so sorry and incredibly concerned by the negative experience you've had both in store and after sharing your query.
This is definitely not the level of service we strive to provide our customers. We have brought this matter to the urgent attention of our team, who will get in touch with you shortly to provide further assistance.
Kind regards,
The Foschini Team
Thank you for taking the time to share your experience with us.
We would like to firstly extend our apologies that the quality of the bag purchased was not to the standard you have come to expect from Foschini. We are also so sorry and incredibly concerned by the negative experience you've had both in store and after sharing your query.
This is definitely not the level of service we strive to provide our customers. We have brought this matter to the urgent attention of our team, who will get in touch with you shortly to provide further assistance.
Kind regards,
The Foschini Team