Very dissapointed foschini
Walked in to your kids store at phoenix today and i was appauled at the service today.... Today is my little daughters party and we bought her some clothing items yesterday, we were helped with the smallest size available and because my little one is smaller in built we enquired about a return if it doesnt fit, the employee told us we could return it and so we decided to go in the store today to do exactly that....we were met with a lady named Saras who seeme pre occupied and had to get her attention for the refund and there wasnt a smaller size.... Her response was "i cant do a refund and i wasnt trained on it, the person who can do it has taken leave for two weeks", i then enquired about a way forward and she responded "theres nothing i can do", i then told her can you do something at least or do we come back in 2 weeks and within the 30 days as stated in the slip, she responded we can take somethings else or go to gateway because the person who was on leave was just in the store and has gone so nothing can be done from her end, and she said "i dont know what you going to do now", dissapointed with the service we decided to leave the store as it seemed she was getting upset with us, she then decided to tell us to wait and she will whatsapp the person who may be able to help, the whatsapp response was that theres no money in the till... We then left
I decided to go next door to the foschini store to speak about my experience... Im not fully conviced that it will be handled as this is my reason for the review.... She offered no solutions.... She was upset and unhelpful, if she has been employed to represent your brand then its an appalling representation.... I will certainly not be shopping at your stores if i meet a person that has no customer service skills... How could the manager of the store leave and untrained person to man the store especially on a month end weekend? When i walked in to your main foshini store i was met with a gentleman who listened, empathised and understood me, why have a upset lady in a store for kids... What will she do to other customers that walk in today........