Very disappointing service from Foschini V&A Waterfront

In March 2021 I brought a perfume on special with my account at Fos hindi V&A Waterfront. The special wouldn't go through as they were changing their systems. Transaction was cancelled all together and started a brand new transaction .To my surprise the cancelled transaction appeared on my statement as if I brought the perfume with same bar codes twice . I went to the store 3 times to query this, spoke to the manager, details were taken and I was told the matter will be escalated to their account department. I have been calling the store weekly trying to resolve the matter to no avail, 5 months later I still have R1800+ of a perfume I did not buy appearing on my account statement . When I call I am always told I'll be called back with feedback, to date am still waiting for a call with feedback regarding my account. Very disappointed with this service especially from V&A