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sindisiwe N

1 reviews | Active since Nov 2016

09 May 2017, 14:51

Very bad service

<p>Bought a pair of size 4 ankle boots for my sister at Foschini last week, she wore the shoes the same week and they caused her blisters on the back of her feet. They fit her perfectly, since i was confused by this i decided to wear the shoes myelf since am also a size 4, they did the same thing to me and they seem to have a problem at the back. I took them back at Foschini East London today and they told me they can't take them back its not their problem since the shoes have been worn already. </p> <p>Now am stuck with expensive shoes that i don't know whether they have a factory fault or what and no one can wear these shoes beacuase they cause blisters and Foschini won't take them back because its not their problem. Funny enough the same thing happened to the shoes i bought a few years back and they took them back. Am really ****ed that i spent a fortune on these shoes with a factory fault and that's not my fault. I would really like someone from Foschini to advise me on what to do about this matter because i can't keep these shoes.</p>

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Replies (2)
Foschini
Foschini's reply09 May 2017, 15:17
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

sN
sindisiwe N's update10 May 2017, 14:55
Reviewer Update

Thanks a lot to Sipho the Foschini Area Manager in East London, my matter was resolved today. We need more people like you. Tanx a lot!