Very bad service

<p>So its black Friday and I decide to place an online order on the TotalSports website. I ordered a mens Adidas Flux for my son as it was on sale. The order goes through and I get my order number and I think 5 days later I should be receiving my order. I didnt check my emails but I received a cancellation email. How does my order get cancelled, when I didnt cancel it. So I phone them the Thursday to say I see my order was cancelled. they tell me that someone will call me and follow up, which didnt happen, I unfortunately didnt get a name. So I go into the store and I got some help there, but they couldnt sort it out as it was an online order. Anyway so I call again this morning and they said they sent me an email to request payment details, which was already done when I originally placed the order. I NEVER received this email, only a cancellation email. I want my order and I am VERY unhappy with this service. They need to sort it out!!!</p>