CJ
Catherine J

1 reviews | Active since Oct 2015

26 Oct 2015, 18:46

Very bad service

Yesterday i went to purchase a jean from the store,when i went to pay I said that R200 would be on a Mall voucher,the rest would be card.The lady put the whole sale through as cash,and had to redo the whole transaction,which I could understand.Then she had to call the assistant manager,which took her sweet time to come help,very slowly and without explaining anything they proceeded to do what ever they did. They could not get it right so they called the manager,and asked me if i needed the jean on that day.<br> The service was very unwelcoming extremely slow,and it looked like no one really knew what they were doing.It felt like they just wanted to get rid of us because it was nearly closing time.<br> And they did not ask if they could keep it out for me till the next day,as it was not my fault the transaction couldwnot be completed on that day.I went back today,and there was no size for me.<br> So I am very unhappy!

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Replies (1)
Foschini
Foschini's reply27 Oct 2015, 11:51
Official
Hello Cath***4,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.
Foschini Team