LK
Lesley K
1 reviews | Active since Apr 2013
28 Jul 2015, 14:55
VERY BAD SERVICE
I have an account with them for 3 years and they expect me to pay R1000.00 monthly towards my account but they cant speak to me. I have phoned the head office 7 times now and they keep transferring and putting the phone down . The branch at Centurion Mall does not answer there phones at all after 4 calls. This is ridiculous and very bad way to treat your loyal customers. I have bought a ipad at the Centurion Branch and took it back to be sent in for repairs but still have not hear anything back as yet. Job Number JC***. Please let me know what is going on with this . And if anyone thought of opening an account with Foschini please dont they are rude and useless.
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Foschini's replyOfficial
28 Jul 2015, 15:32Hello graightfull,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply28 Jul 2015, 15:32
Official
Hello graightfull,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.