SN
Sarah-Jane Nielsen

1 reviews | Active since Mar 2009

09 Mar 2016, 23:21

Using decades old info for OTP!!

I opened my Donna Claire account with TFG over a DECADE ago! Back then I had a different cell phone number, different home address etc. Since then all of my details have been updated over the years and have been updated on the account. <br> <br> My current cell phone number is correct on the PERSONAL INFORMATION section (the number I have had for the last 5 years) when trying to shop, but when it comes to the very final part of the check out process, the system sends an OTP for customer to confirm the transaction which is a fantastic safety feature WHEN DONE CORRECTLY.<br> <br> Unfortunately the screen is telling me that the OTP has been sent to the number I had back in 1999!!!<br> <br> How can TFG have all my details updated and correct under the profile section for customers yet be sending the OTP to an old number?? This is ridiculous. I have no way of retrieving that SMS so how on Earth do I conclude the shopping now?<br> <br> This is so ridiculous. I want to order my item online and have it express delivered to me and now I cant! Will have to buy it elsewhere now as I am NOT going to phone all the stores to check if the item is in stock there and then drive to get it.<br> <br> YOUR LOSS - FOOLS!<br>

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Replies (1)
Foschini
Foschini's reply10 Mar 2016, 11:36
Official
Hello snielsen,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Best regards,