USELESS SERVICE FROM CUSTOMER CARE HQ
My wallet was ****** with all my cards, id and drivers license. Obviously I did not have time off yet to renew my id. On Saturday 16June I went to the Greenstone branch with my old id. (still my ****en name) and a copy of my marriage certificate in order to try and get a new card. they are unable to help me as the consultant needs my id with my married surname. and the more I am trying to explain to her that it was ****** the more she tells me she cannot help me. I mean really. The account is liked to your ID number. USELESS SERVICE
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG