MD
Malcolm D

1 reviews | Active since Jan 2011

15 Sept 2016, 16:00

Useless Service - CS Highvalue Department -

<p>I once again app**** for a temp increase on my credit limit round about 19 Aug. It has been a up and down experience once again. I followed up on 21 Aug. Apparently it was declined for credit bureau info. When asked by Chad Hofmeister what info, it was for my credit card that was paid late one month - June. Note the instalment was R50 or so. I was asked by Roefkah Ferreira to supply info that it was paid up and i did. Guess WHAT it was declined again. Ironically my bank approved my bond for 1mill this same time period but TFG-Foshini group has a issue approving a 7K increase. Really now...?!?!?! When i get my statement TFG automatically increased my normal credit limit with 2K. Now i ask myself WHAT THE HECK.???? The system automatically increase my limit but when asking for a High Value (Temp increase - To buy furniture) you get declined. REF081632ffc</p>

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Replies (1)
Foschini
Foschini's reply16 Sept 2016, 08:33
Official

Good Day Malcolm

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

Best regards,