Useless, please fix your service!

Foschini group, it seems when one looks at the review, you need to do something about your customer service?? Especially call centre and accounts! I opened a new Foschini account in October. I did not receive any account or statement and decided to load the account as a beneficiary and make a payment anyway. The bank kept on rejecting the reference number so I phoned the Call centre... each person was clueless, I was put through to 12 different people with no idea how to help me. I eventually asked for a manager who promised to send an email. I did receive email with recommendation how to load the account on the bank. This did not work. Neither did the email when I tried to respond (even the phone number provided was never answered). I then asked my Bank to load the beneficiary which was done successfully and I paid a large amount. Then I recieved an sms to say my account was in arrears. I phoned again and they say the ref no was still wrong. A lady phoned me to assist and it was changed to their NEXT recommendation. I then received another sms to say I was in arrears so I phoned the call centre again. AGAIN the ref no was apparently wrong so we changed it again. NOW, today I receive an email with my statement which does not show my payment and charges me for the SMS's and the telephone call. And I get charged interest on arrears. You must be joking! I sent an email this morning, let's see if someone will have the decency to contact me. Or i will promptly rather close this accoutnt.